Privacy Policy

Proximity is the data controller for personal data processed about you as a user of the Service. Where you upload contact information about third parties into the Service, you are the data controller and Proximity acts as a data processor on your behalf.

• Account information: name, email address, password (hashed), organisation, role.
• Contact data you input: names, contact details, notes, and interaction history of people in your professional network.
• Usage data: log data, device information, IP address, pages viewed, features used, performance metrics.
• Payment information: processed by our third-party payment provider; we do not store full card details.

• To provide, operate, and improve the Service.
• To authenticate users and secure accounts.
• To process payments and manage subscriptions.
• To send service-related communications and respond to support requests.
• To monitor product usage and improve performance and reliability.
• To comply with legal obligations.

We rely on the following legal bases under Article 6 GDPR:

• Contract performance — to provide the Service you have subscribed to.
• Legitimate interests — to operate, secure, and improve our business, provided these are not overridden by your rights and freedoms.
• Legal obligation — to comply with applicable law.
• Consent — where required, for example for certain cookies or marketing communications.

We retain personal data only for as long as necessary to provide the Service and meet our legal obligations. Account and contact data is retained for the lifetime of your subscription and deleted within 90 days of account closure unless we are required by law to retain it longer. Backups containing personal data are rotated within 30 days.

You have the right to:

• Access the personal data we hold about you;
• Rectification of inaccurate or incomplete data;
• Erasure ("right to be forgotten") in defined circumstances;
• Portability — receive your data in a structured, machine-readable format;
• Restriction of processing;
• Objection to processing based on legitimate interests.

To exercise any of these rights, contact us using the details below.

We use trusted third-party providers to deliver the Service. These currently include:

• Stripe — payment processing and subscription management.
• Microsoft — authentication and cloud productivity services.
• Supabase — cloud hosting, database, and authentication infrastructure.
• ElevenLabs — text-to-speech and voice generation.

Each provider is bound by a Data Processing Agreement and processes data only on our instructions.

We use strictly necessary cookies to operate the Service (for example to keep you signed in) and may use analytics cookies, subject to your consent, to understand how the Service is used. You can manage cookie preferences through your browser settings.

Personal data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA — for example to service providers in the United States — we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and additional technical and organisational measures.

If you have questions or concerns about how we handle your personal data, please contact us first using the details below. You also have the right to lodge a complaint with the Data Protection Commission of Ireland:

• Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
• Website: www.dataprotection.ie

• Company: Proximity
• Registered address: 88 Seagreen Park, Greystones, Co. Wicklow, Ireland A63YV00
• Email: james@myproximity.io
• Company registration number: 762691
• Governing law: Republic of Ireland